ACROSS SECTORS
Tailored Mediation Training
Mediation Training for Professionals Working with Conflict – Managing conflict is now essential know-how for professionals working in HR, accountancy, consultancy, management and across the public and private sectors.
HR • Accountancy • Consultancy • Corporate & Public Sector • Managers
Gain the confidence, accreditation and practical tools to manage conflict constructively — within your role and beyond it.
Working with conflict is now part of the job
Mediation is no longer a “nice to have” it is a core skill for modern legal professionals.
Why mediation skills matter
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Conflict is pervasive — and costly
Almost half of workers experience workplace conflict, and a significant proportion of cases lead to stress-related illness, sickness absence and reduced productivity. Resolving issues early through mediation helps reduce both human and financial costs. -
Managers are expected to handle disputes — without training
Most workplace conflict surfaces at managerial level. However, training in informal resolution and mediation skills is not standard. When conflict is mishandled or left unresolved, it frequently escalates into formal grievances, long-term absence or tribunal claims. -
Early resolution protects relationships and resources
Research consistently shows that formal escalation is slower, more expensive and less effective than early, informal resolution. Mediation provides a structured, ethical and practical way to address issues before they harden into entrenched disputes.
Our Civil and Commercial Mediation Training Programme
Our programme equips professionals with the skills and confidence to manage conflict constructively, impartially and ethically. It is practical and immersive, focused on real capability rather than theory alone.
You will learn how to:
- Facilitate difficult and emotionally charged conversations
- Manage power imbalances and entrenched positions
- Support parties in identifying workable, durable resolutions
- Apply mediation principles within organisational and commercial contexts
Professional development with long-term flexibility
Many delegates initially undertake the course to enhance their effectiveness within their existing role. Over time, some choose to expand into independent mediation practice or integrate mediation into consultancy, HR or advisory work.
On completion, you will be eligible for Civil and Commercial Council accreditation, enabling you to practise as an accredited mediator beyond your current professional setting.
We recognise that professionals are balancing training with demanding roles. Our intensive five-day format provides a clear, focused route to accreditation, supported by optional mentoring and practical documentation to assist transition into practice.
This course delivers both immediate professional impact and long-term career flexibility in a growing and respected field.
Key benefits for working professionals:
- Immediately applicable conflict-resolution skills usable from day one
- Recognised accreditation enabling independent civil and commercial mediation practice
- Enhanced professional credibility as a trusted, neutral problem-solver
- Long-term flexibility to combine mediation with HR, consultancy, advisory or independent work
ENQUIRE
About MEDIATION TRAINING for
Professionals across sectors
If you are a professional working with conflict and are considering formal mediation training, we can help you assess whether this programme aligns with your current role and future career plans.
If this course needs to fit your specific needs, just ask Lesa for tailor made training.
Family and community are also available – Whatsapp for a free talk.
